Refund Policy

We will refund or replace any goods that may have arrived in un-useable or faulty condition or indeed different from those ordered.

You have the right to cancel your order at any time for any reason before delivery and within seven working days after the day of receiving your goods. Should you decide to request a refund please notify us immediately on 0871 976 98 36 or by emailing: sales@desirablebody.co.uk. After seven working days the sale is considered closed and we will not make a refund.

Should there be a delay in the delivery of goods, outside of the reasonable control of DesirableBody.co.uk (i.e. Royal Mail/Postal Delays) then the customer agrees to wait a period of 21 days before DesirableBody.co.uk undertakes a refund or resends the goods.

We will fully refund the money paid to us within 30 working days to your credit/ debit card.

In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us in a saleable condition (that is unopened and unused). If you do not return the goods within 30 working days we may reduce your refund to cover the cost of collecting the goods.

The customer agrees that importing goods into their country/territory is at their own risk. No refunds will be given if goods are withheld by a legal authority upon importation. At this point goods will be classed as delivered. In short, the customer agrees that it is their own responsibility to check with the relevant authorities within their country/territory that it is permitted to import goods sold by Forza Group Ltd prior to purchasing.