Refund Policy

We will refund or replace any goods that may have arrived in un-useable or faulty condition or indeed are different from those ordered.

You have the right to cancel your order at any time for any reason before delivery and within seven working days after the day of receiving your goods. Should you decide to request a refund please notify us immediately on 0845 459 6140 or by emailing: support@desirablebody.co.uk. After seven working days the sale is considered closed and a refund will not be made.

We will fully refund the complete transaction amount paid to us within 30 working days to your credit or debit card / PayPal account.

We will not be able to issue a refund if:

• You consider that the product has not met your personal expectations of the desired results.
• You have not taken reasonable care to preserve the condition of the goods during the cancellation period and / or during their return.

The customer agrees that importing goods into their country/territory is at their own risk. No refunds will be given if goods are withheld by a legal authority upon importation. At this point goods will be classed as delivered. In short, the customer agrees that it is their own responsibility to check with the relevant authorities within their country/territory that it is permitted to import goods sold by Forza Retail Ltd prior to purchasing.

Forza Delivery Protection

Forza has added £0.95 delivery insurance protection to ensure your product is delivered with minimum outside negative influences.

Should there be a delay in the delivery of goods of 10 days after the goods are registered as despatched (i.e. Royal Mail Postal Delays) then the customer should contact Customer Services to inform them of the delay and Customer Services shall despatch another product to you via 'Royal Mail Recorded Signed For'. This wil require someone to be present to sign for the goods at the time of delivery OR take the 'Royal Mail Unable to Deliver Card' to their nearest depot to collect the goods in person.

Returns Policy

Returns must be sent to the following address:

Freepost RSSA-LJBU-YTSA
Forza Retail Ltd
ASHFORD
TN25 7HE

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to International destinations. The customer agrees that it is their own responsibility to check with the relevant authorities within their country/territory prior to purchasing. The customer agrees that importing goods into their country/territory is at their own risk. Forza Group Ltd will not be held responsible for goods being withheld by a legal authority upon importation.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.